Your Cart

Terms & Conditions

Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use our website. Your continued use of this website confirms your acceptance of these terms. 


  • It is is better to create an account with us to be able to access the full functionality of  this website.
  • We take  reasonable measures to ensure that our website is operational and functional 24 hours, everyday through the year.  However, occasional technical glitches  beyond our control may occur and accordingly we will not be liable if this website is unavailable at any time.
  • When possible we will give advance warning of maintenance issues that may result in non functionality of our website  but we will not be obliged to provide such notice.
  • Any material that you post to our website is considered non-proprietary and non-confidential, With the exception of personal information,  which is covered under our Privacy Policy.
  • When using our website you will not post or send to our forms any material:

    (a) for which you have not obtained all necessary consents

    (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise is contrary to any law 

    (c) which is harmful in nature including, and without limitation, corrupted data, other potentially harmful software or data and computer viruses 

  • We do not accept liability for any loss or damage that you suffer as a result of using this website. Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded 


  • In as much as we take all reasonable steps to make sure that the information our website is up to date and accurate at all times, we do not guarantee that all material is accurate and, or up to date. Hence - some products listed on our website might be out of stock or retired and not shown as so. In this case, we will ensure to provide suggestions of similar options available but we are not obliged to do so.
  • We will always endeavor to be accommodating to changes to your orders where possible and if materials are available . If you have any essential changes that you will like to add to your custom order or any order, we might need a minimum of 72 hours  prior to your order being due to make the changes .  Depending on the request there may be an amendment charge - based on products , colors and some other conditions.
  • If a change  to the delivery address is required, please email or call us with the changes - or +1 2898784441. If the item has been dispatched, any changes to the delivery address might incur a charge .
  • Any customizable feature on our products are designed to be a representation. We reserve the right to provide customization in the most effective way for the size, shape and layout of the product you choose.
  • Unless otherwise specified on the product sample, the only message that will arrive on your balloon or product  is that in which you have typed and provided to us. No refunds, discounts or compensation will be available for the customization style differing from that shown within the customize box or any information you provided.
  • We are unable to accept returns of inflated and customized balloons. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. 

    Due to the very fragile nature of  balloons, sometimes they may arrive not looking as intended. All of our balloons are created and assembled  with utmost care, passion and excellence in mind and does not get dispatched except they are absolutely perfect. Once balloon leave us , we are not liable/responsible for them.  Hence, we request  that you ensure they are handled with care , following the instructions we give you.

    • We do not provide refund .  Where applicable we issue store credits. We are unable to issue a credit for faulty products when image is not provided to us maximum of 30mins after received (conditions apply)
    Balloons ordered by 9.00am EST on weekdays for Local Milton & Area Deliveries will be delivered same day. Orders for postal codes outside of Milton & Area will be delivered next day or as required . Delivery time window for all orders will be communicated by email. (Conditions may apply)