Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use our website. Your continued use of this website confirms your acceptance of these terms.
- In as much as we take all reasonable steps to make sure that the information our website is up to date and accurate at all times, we do not guarantee that all material is accurate and, or up to date. Hence - some products listed on our website might be out of stock or retired and not shown as so. In this case, we will ensure to provide suggestions of similar options available but we are not obliged to do so.
- We will always endeavor to be accommodating to changes to your orders where possible and if materials are available . If you have any essential changes that you will like to add to your custom order or any order, we might need a minimum of 72 hours prior to your order being due to make the changes . Depending on the request there may be an amendment charge - based on products , colors and some other conditions.
- If a change to the delivery address is required, please email or call us with the changes - email@example.com or +1 2898784441. If the item has been dispatched, any changes to the delivery address might incur a charge .
- Any customizable feature on our products are designed to be a representation. We reserve the right to provide customization in the most effective way for the size, shape and layout of the product you choose.
- Unless otherwise specified on the product sample, the only message that will arrive on your balloon or product is that in which you have typed and provided to us. No refunds, discounts or compensation will be available for the customization style differing from that shown within the customize box or any information you provided.
We are unable to accept returns of inflated and customized balloons. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold.
Due to the very fragile nature of balloons, sometimes they may arrive not looking as intended. All of our balloons are created and assembled with utmost care, passion and excellence in mind and does not get dispatched except they are absolutely perfect. Once balloon leave us , we are not liable/responsible for them. Hence, we request that you ensure they are handled with care , following the instructions we give you.
- We do not provide refund . Where applicable we issue store credits. We are unable to issue a credit for faulty products when image is not provided to us maximum of 30mins after received (conditions apply)